Privacy Policy

1. About Loftwell Studio

Loftwell Studio operates as an independent UK web design studio providing website design, ecommerce storefronts, and website redesigns for small and medium businesses. We are the data controller responsible for the personal information you choose to provide to us.

If you have any questions about this privacy notice or how we handle your information, please contact us using the form on our website.

2. What information we collect

When you submit an enquiry through our website contact form, we collect:

• Your name
• Your business name
• Your email address
• Your telephone number (optional)
• Your package or service interest
• Your project outline message

3. Purpose and lawful basis for processing

We process your personal information solely to respond to your project enquiry, discuss your website requirements, and provide quotes or project proposals.

Our lawful bases for processing this data under UK GDPR are:

• Consent: You have given clear consent for us to process your personal data for this specific purpose by submitting our enquiry form.
• Legitimate interests / Contractual steps: Processing is necessary to take preliminary steps at your request prior to entering into a contract for web design services.

4. Data retention

We retain contact enquiries for up to 12 months from the date of your enquiry. If an enquiry proceeds to an active commissioned project, project records and communication history are retained as necessary for the duration of the project and in line with standard UK commercial accounting requirements.

5. Third-party processors

Website form submissions are transmitted securely via our form provider to ensure reliable delivery of your message to our studio. We do not sell, rent, or trade your personal data with third parties for marketing purposes.

6. Cookies and tracking

Loftwell Studio does not use advertising, marketing, or tracking cookies on this website. The site operates cleanly without tracking scripts or behavioural analytics profiles.

7. Your data protection rights

Under UK data protection law, you have statutory rights including:

• The right to access the personal data we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to ask us to erase your personal data in certain circumstances.
• The right to restrict or object to processing.
• The right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the form. If you are unhappy with how we have used your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.